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Free Phone Support e-POSSolutions.com is reinventing the way you think about phone support! Want service, value and protection after the sale for your POS products? Need immediate response with little or no “hold” times? We’ve got you covered with free phone & email support for: - Configuration Questions
- Usability Questions
- Compatibility Issues
- Product Defects
- Product Drivers & Manuals
- Software Updates
- Manufacturer Contact Information
Simply call or email our Help Desk during the following business hours: M-F 10:00 a.m. – 7:00 p.m. EST
Telephone: 877-376-7765
Email: support@e-possolutions.com Help Desk Terms & Conditions: - Help Desk Services only support products purchased through e-POSSolutions.com
- If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual product description for details. In all cases, e-POSSolutions.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. e-POSSolutions.com is not responsible for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery practices.
Virtual Online Support Got high-speed Internet? Our Free Virtual Onsite Support gets you back to business in a snap! Our Help Desk team utilizes GoToAssist.com to establish a remote connection directly to your PC. It's as if a help desk specialist were sitting right at your desk! With Virtual Onsite Support, e-POSSolutions.com can: - Diagnose Your Problem
- Resolve Configuration Issues
- Resolve Compatibility Issues
- Answer Usability Questions
To get started, simply call or email our Help Desk M-F 10:00 a.m. – 7:00 p.m. EST
Telephone: 877-376-7765
Email: support@e-possolutions.com
Virtual Onsite Support Terms & Conditions: - Customer must call or email e-possolutions.com Help Desk during normal business hours. A Help Desk representative will determine if Virtual Onsite Support is the right support option for issue resolution.
- In keeping with privacy policies, customer must grant permission for e-POSSolutions.com to access their PC. While we use reasonable care to ensure customer privacy, e-POSSolutions.com is not liable for damage, data loss, or any condition affecting the customer or their PC.
- Customer is responsible for their own system backup and recovery practices.
Help Desk Terms & Conditions: - Help Desk Services only support products purchased through e-POSSolutions.com
- If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual product description for details. In all cases, e-POSSolutions.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. e-POSSolutions.com is not responsible for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery practices.
Onsite Repair & Support Experience the ultimate in service and peace of mind for your e-POSSolutions.com Complete Retail or Restaurant System with nationwide Onsite POS Repair Services from e-POSSolutions.com! When you’ve got a hardware failure, we’ve got you covered with: - 10:00 a.m. Overnight Spare Replacement with Onsite Service
- Hourly Per-incident Onsite Support
See product descriptions for purchase options and pricing or call our expert POS Help Desk during the following business hours: M-F 10:00 a.m. – 7:00 p.m. EST.
Telephone: 877-376-7765
Email: support@e-possolutions.com
Onsite POS Installation: e-possolutions.com comes to you! Hit the ground running with your new Complete Retail or Restaurant System with our nationwide Onsite Installation Services. We can have you up and running out-of-the box right away!
Simply purchase an installation option when you choose your system, place your order, and our Customer Care team will call to schedule your installation at your convenience.
See product descriptions for purchase options and pricing or contact our expert POS sales team M-F 10:00 a.m. – 7:00 p.m. EST! Onsite POS Repairs – Terms & Conditions - Onsite POS Repair services are limited to e-POSSolutions.com Complete Retail & Restaurant Systems.
- Overnight Spare Replacement with Onsite Service requires the purchase of this service option at the time of system purchase.
- Hourly Per-incident Onsite Support is pre-paid. Call our POS Help Desk to purchase and schedule Hourly Per-incident Onsite Support.
- Onsite Installation may not be available in all areas. Please contact a e-possolutions.com Sales Representative to find out if your area is covered.
Help Desk Terms & Conditions: - Help Desk Services only support products purchased through e-POSSolutions.com
- If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual product description for details. In all cases, e-POSSolutions.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. e-POSSolutions.com is not responsible for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery practices.
Onsite POS Installation Terms & Conditions:
- Onsite POS Installation is limited to e-POSSolutions.com Complete Retail & Restaurant Systems.
- Onsite POS Installation requires purchase of an Onsite Installation Service option at the time of system purchase.
- Onsite POS Installation does not include training.
- Onsite Installation may not be available in all areas. Please contact a e-possolutions.com Sales Representative to find out if your area is covered.
Help Desk Terms & Conditions: - Help Desk Services only support products purchased through e-POSSolutions.com
- If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual product description for details. In all cases, e-POSSolutions.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. e-POSSolutions.com is not responsible for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery practices.
Telephone: 877-376-7765
Email: support@e-possolutions.com
After Hours Support e-POSSolutions.com picks up the slack where other support services stop cold! Ensure your POS investment and your productivity with our After Hours Support Services. Don’t process transactions by hand – our team can have you back up and running quickly and efficiently, even on nights and weekends!
Our Help Desk specialists are available "On Demand" evenings and weekends to provide Virtual Onsite and Phone Support services on a fee-based per-incident basis. This paid service provides unmatched value and protection for your critical business operations.
If you need help after 7:00 p.m. EST or on weekends, simply call e-POSSolutions.com and leave a message and one of our specialists will return your call within 30 - 60 minutes.
After Hours Support Terms & Conditions:
- Customer must call e-possolutions.com Help Desk after normal business hours and leave a message. A Help Desk representative will return the call within 30 - 60 minutes.
- After Hours Support is billed on a Per-incident basis. Each incident discussed is subject to a $99 fee. Support fee is entirely non-refundable.
- Per-incident calls may be subject to additional support fees; the Help Desk specialist will determine application of additional fees at the time of your call.
- If utilizing Virutal Support, in keeping with privacy policies, customer must grant permission for e-possolutions.com to access their PC. While we use reasonable care to ensure customer privacy, e-POSSolutions.com is not liable for damage, data loss, or any condition affecting the customer or their PC.
- Customer is responsible for their own system backup and recovery practices.
Help Desk Terms & Conditions: - Help Desk Services only support products purchased through e-POSSolutions.com.
- If we are unable to resolve an issue, we will provide the customer with contact information for the product's manufacturer.
- Not all accessories follow the same support procedures of their related products. Please call for support policies on accessories.
- While we strive to help each and every one of our valued customers, it is not always possible to resolve all issues. We reserve the right to refuse support to those determined to be abusive, uncooperative, or who have unrealistic expectations.
- Help Desk Support is not available on all products. See individual product description for details. In all cases, e-POSSolutions.com Help Desk support does not imply any additional product warranty. All warranty & faulty product related issues beyond the standard DOA period will be directly handled by the product manufacturer. e-POSSolutions.com is not responsible for individual manufacturers’ warranty policies.
- Customer is responsible for their own system backup and recovery practices.
Telephone: 877-376-7765
Email: support@e-possolutions.com |
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